Assessment of Service Quality 3

How satisfied are you that Internal Audit Department

1. 1…understands your expectations?

2. 2.…demonstrates insight into your business and industry issues?

3. 3.…is proactive in providing practical recommendations?

4. 4.…effectively communicates its findings and progress?

5. 5.…responds to requests and enquiries in a timely manner?

6. 6.…engages teams with the appropriate skills and technical expertise?

7. 7.…demonstrates consistent and effective capabilities across your operations?

8. 8..…provided a team that worked well in your environment?

9. 9.…builds strong and productive relationships with you and your team?


10. Please rate your overall satisfaction with the quality of services provided by Internal Audit Team with respect to the below key criteria:

10. 10a.Value Addition

11. 10b.Engagement Quality

12. 10c.Turn Around Time (TAT

13. 10d.Openness/judgment of Issues

14. 11. Please comment on any areas of our service that have exceeded your expectations or any areas of our service where we can improve, do better or add more value:

Thank you for expressing your opinions about issues that are important to you and to Internal Audit Department. We greatly appreciate your help. Should you have any further observation, please input them in the box below.
The information and comments that you have given will be used to improve our services to you.